Product Marketing Manager - Help & Support
LinkedInSunnyvale / San Francisco7M ago
Who We Are
LinkedIn’s mission is to connect the world's professionals to make them more productive and successful. As the world's largest professional network on the Internet with more than 500+ million members, we get to make a direct impact on the world’s workforce in ways no other company can - we transform lives through innovative products and technology.
We are looking for a Product Marketing Manager who will play a pivotal role in shaping LinkedIn's roadmap through voice of customer insights, product positioning, and go-to-market strategies. This role offers the unique opportunity to work across the consumer and enterprise space - LinkedIn Member, Premium, Talent Solutions, Marketing Solutions, Sales Solutions and Learning Solutions.
You will partner with our product, engineering, sales, support and marketing teams to develop and launch a unified help and support platform that streamlines the help, learning and support experience for our members, customers and field teams.
- Partner across all LinkedIn lines of business to understand and prioritize customer and rep needs
- Translate and prioritize customer and rep needs to inform the product development roadmap through validations and benchmarking
- Develop messaging, positioning, naming, and core narrative around products and its benefit to customers, sales and support teams
- Own in-product messaging and communications including email communications, training, and in-product marketing and onboarding
- Own the go-to-market strategy and execution of product roll-out, including communications and field enablement across all LinkedIn lines of business, with responsibility for driving alignment across Product, Engineering, Sales, Support and Marketing on approach and KPIs
- Develop field enablement strategy, sales/marketing collateral, and deliver on field training across lines of business to ensure successful execution
- BA/BS degree or equivalent experience
- 3-4+ years of product marketing, product development, go-to-market and/or sales enablement experience
- Proven track record of developing, executing and scaling high impact, multi-channel go-to-market efforts for B2B solutions
- Experience using market research to inform product development strategies
- Ability to inspire, lead and align cross-functional teams
- Ability to work autonomously, focusing on key outcomes amidst competing priorities and tight deadlines
- Proficiency in learning complex software solutions
- Excellent communication, interpersonal, team building and problem solving skills
- Ability to demonstrate resourcefulness, motivation, initiative and leadership
- Ability to build creative solutions and drive results
- Ability to work in a fast-paced, startup environment
- Experience leading sales enablement, education and training
- San Francisco, Mountain View or Sunnyvale
*This is a 6-month contractor role, with the opportunity to extend the contract*
Equal Opportunity Statement
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