“Help! My daughter left her teddy bear on the plane!” We’ve all experienced that dreaded moment when we realize that… we have to call customer service. But does it have to be that way? Most customer service products on the market today are case management tools designed decades before the iPhone, social media and modern messaging apps. At Gladly, they’re setting out to reinvent customer service for the 21st century.
Legendary customer service starts with people talking to people. So Gladly put customers and conversations at the heart of their product. Because customers aren’t ticket numbers or cases, they’re people. With Gladly, agents and customers can converse seamlessly, with a modern messaging interface that gives them the ability to communicate across channels. Any communication—whether it's chat, SMS, social, email, or voice—is natively built into one platform. No plug-ins or apps to add on.
Founded in 2014 and headquartered in San Francisco by a team of repeat entrepreneurs with multiple successful exits, Gladly is a company where communication is key, collaboration is a lifestyle, and everyone makes a difference. With an experienced team from companies like Kana, Salesforce, Vontu, Symantec, and Google, and funding from Greylock, NEA, GGV Capital, Glynn Capital and JetBlue Tech Ventures, Gladly is well-positioned to continue their rapid growth trajectory.
Ryan Floersch, Head Of Product Marketing at Gladly, is searching for an experienced Product Marketing Manager who excels at both strategy and execution, loves to create and write, and can translate technology into compelling stories that speak to our users. The ideal candidate is a challenger who doesn’t just accept things the way they are, but wants to understand the why and continually seeks ways to improve. He / she connects and builds trust with teammates, prospects, and customers.