Doctor.com was founded in 2012 with the mission of helping healthcare organizations deliver a better customer experience at every step of the digital patient journey. Healthcare practitioners today struggle to thrive in an increasingly digital and consumer-driven world, lacking expertise or effective solutions. And as patients, the care-seeking experience is often frustrating and arduous. By introducing a ‘customer experience’ mindset to organizations- one that is value-based, modern, and efficient- we can help evolve the healthcare industry.
We built our technology from the ground up to function as a holistic and robust customer experience platform- and not another point solution. Today, we have the only offering in the industry that seamlessly integrates web-wide listings management, reputation insights, universal online scheduling, patient communications and provider data warehousing. These services are enhanced by 50+ integrations with the most prominent healthcare directories, search engines, social media platforms, and EHR/PM systems. As a result, thousands of healthcare organizations of all sizes have been empowered by the Doctor.com platform to enhance their digital presence and credibility, increase patient trust, and grow their business.